NEW HEYO

BUY HEYO

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FAQ


Customer Inquiry (Customer Supports)

Thank you for using our BuyHeyo mall.

If you have any questions, please email admin@ezheyo.com .

Thank you for using our BuyHeyo Mall. If you have any questions or inquiries, please contact us via email at admin@ezheyo.com .

Delivery date (When will I receive my order?)

The product you ordered will be delivered after 5-7 days of product classification and packaging, and it will take an additional 3-5 days depending on the region until it is delivered to the customer.
If you have any questions about receiving the product, please contact our customer service center at admin@ezheyo.com at any time.

Your order will take 5-7 days to be sorted, packaged, and shipped by UPS, and then an additional 3-5 days to reach you, depending on your location.If you have any questions about receiving your order, please feel free to Contact our customer service team at admin@ezheyo.com.

There is a product I would like to have in stock. (I have a product that I want to get in stock.)

Please contact the customer center at admin@ezheyo.com with product name/manufacturer information, etc.

Please contact our customer center at admin@ezheyo.com with the product name/manufacturer information.

Return/Cancellation (What are your return policies?)

◼︎ Cancellation possible
Cancellation is only possible if the delivery status is 'order completed' or 'product being prepared' and total cancellation is possible.

◼︎ Cancellation not possible
Cancellation is not possible if the delivery status is 'preparing for delivery' or 'delivering' (reserved products cannot be canceled after order closure)
Partial cancellation is not possible

Cancellation availability may vary depending on the product, and if you would like accurate advice, please contact customer service with your order number and product name.

◼︎ can be canceled
Can only be canceled if the shipping status is 'Order complete', 'Goods in preparation', and full cancellation

◼︎ Non-cancellable
Cannot be canceled if the shipping status is 'Preparing to ship', 'Shipping' (reserved items cannot be canceled after the order is closed)
Partially cancelable

Cancellation availability may vary by product, and for accurate consultation, please contact customer service with your order number and product name.

Can I buy items from Korea on your behalf?

We can even provide purchasing agency services. If you have any questions about purchasing agency, please send us an email or register on our KakaoTalk channel and we will explain.

We can also provide procurement services. If you have any questions about procurement, please send us an email or register on http://pf.kakao.com/_UwuxhG

and ask your questions.

Can I purchase an item I saw at your retail location that is not on your website? (Can I purchase an item I saw at your retail location that is not on your website?)

of course. Please come to our headquarters and receive a quote.

3600 St. Johns Ln. Ellicott City, MD 21042

Of course! Please visit EZheyo at 3600 St. Johns Ln. Ellicott City, MD 21042 for a quote.

Welcome to our store